Terms and Conditions

Terms and Conditions

General Terms and Conditions - effective from 1.1.2023

All contractual relations between the Seller and the Buyer are concluded in accordance with the law of the Slovak Republic.

If the consumer is a contracting party, legal relations not regulated by the terms and conditions are governed by Act No. 40/1964 Coll., the Civil Code as amended, Act No. 250/2007 Coll. on Consumer Protection and on Amendments to the Act of the Slovak National Council No. 372/1990 Coll. on Offences as amended, and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's business premises and on amendment and supplementation of certain acts.

If the contracting party is an entrepreneur, legal relations not regulated by the terms and conditions are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

These general terms and conditions regulate the rights and obligations of the parties arising from the purchase contract concluded between the seller, which is HillVital s.r.o., Dlhé hony 5031/6, 058 01 Poprad, ID No.: 50739972, registered in the Commercial Register of the District Court of Prešov, Insert No. 25592/P, Section: Sro., VAT ID No.: 2120464874, VAT payer (hereinafter referred to as the "Seller") and the Buyer, the subject of which is the purchase and sale of goods on the Seller's e-shop website.

The operator of the online shop and the seller is the company:

HillVital s.r.o.

ID NO.: 50739972

VAT: 2120464874

VAT number: SK2022578404 according to §4

Registered office: Dlhé hony 5031/6, 058 01 Poprad

Supervisory authority: SOI Inspectorate for Prešov Region

Obrancov mieru 6, 080 01 Prešov 1

Supervision Department and Legal Department

tel. 051/7721 597 fax 051/7721 596

www.soi.sk

Bank account numbers:

EUR Currency:

Fio Bank: 2501188370/8330

IBAN: SK8083300000002501188370, SWIFT/BIC: FIOZSKBAXXX

  • The Buyer is any natural or legal person who contacts the Seller with the intention of purchasing the goods offered by the Seller or the goods included in the Seller's offer.
  • By using the WWW pages of the online store and filling in the order form, the Buyer agrees to these Terms and Conditions and declares that he/she has read them thoroughly. He also acknowledges the processing of his personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) and in accordance with the provisions of Act 18/2018 of 29 November 2017 on the protection of personal data and on the amendment and supplementation of certain acts.
  • The Seller reserves the right to unilaterally change these Terms and Conditions without notice to the Buyer. Any change made shall be in accordance with the laws of the Slovak Republic.
  • The current valid version of the Terms and Conditions will be published on the Seller's website.

 

ORDERING GOODS

  • The Buyer may order the Goods as follows:

- via the website,

- by e-mail to info@hillvital.online

By submitting an order, the buyer agrees to accept the ordered goods and pay the agreed price for the goods (which is also confirmed before submitting the order). The Buyer acknowledges that sending the order to the Seller qualifies as a proposal to conclude a purchase contract, and these Terms and Conditions are a binding part of the purchase contract.

The Seller will confirm the received order by e-mail within 24 hours during working days. By confirming the order, the Seller accepts the Buyer's proposal to conclude the Purchase Contract. All confirmed orders are binding for both parties.

The Seller undertakes to deliver the correct type and quantity of goods ordered by the Buyer at the agreed price.

The Buyer may cancel an order placed via the website at the latest as long as the order has the status of "UNDELIVERED". The Buyer can check the processing status at any time on the website under "My Account" and "Your details/order". The buyer can cancel the order by phone or email. In the case of a written order, the Buyer may cancel it at the latest when confirming receipt of the order by telephone. After verification that the cancellation conditions have been met, the Seller will confirm the cancellation of the order to the Buyer by e-mail. If the amount for the ordered goods has already been paid, the Seller will send the money back to the Buyer's bank account within 14 working days. The money can only be refunded to an account held in the currency in which the Buyer purchased the goods. The Seller has the right to cancel the order in the event that it is not possible to provide the ordered goods or to provide them at the agreed price. In such a case, the Buyer shall refund the amount paid in full within 14 working days at the latest, or offer the Buyer a replacement or other solution if the Buyer agrees to it.

In case of completion of the current order, the Buyer may request the Seller to complete the order by e-mail or by phone, reporting the order code of the goods and the number of pieces of the goods in question. The seller will complete the order with the goods, and the system will automatically send information about the change of the order after the change, with a comment from the seller (depending on the form of payment for the goods, a changed advance invoice, order summary will be sent automatically).

Explanatory notes on your order status ("Account settings" and "Your details/order")

UNCHECKED .- order received ,

IN PROGRESS - order is being processed,

BUILT - order sent to customer,

SERVED - cancelled order.

 

PRICE FOR GOODS

  • The prices listed on the website are valid for the purchase of products through the online store.
  • Seller - HillVital s.r.o. is a VAT payer
  • The prices listed on the website are in EUR. All discounts and promotional products are calculated from the price shown on the website, i.e. from the "Regular Price". The promotional product meets all the requirements of a "Promotional Product", i.e. the original price of the "regular price" of the product, the promotional price.
  • The price of the product will be added to the price of the delivery of the product according to the method and place of delivery.
  • No packing or other charges are applicable.

 

PAYMENT FOR GOODS

The following payment options are available to the Customer on the Website:

- online payment by credit card,

- Paypal

Online payment by card: if the customer chooses the payment method online payment by card, he/she follows the instructions for payment once the order is completed. The customer will be redirected to Gopay. By selecting this option, the customer agrees to the transfer of personal data necessary for payment. Immediately upon receipt of payment to the account of HillVital Ltd, we will deliver the goods with respect to the delivery terms indicated.

Paypal: if the customer selects the Paypal payment method during the order process, he/she will be redirected to Paypal. By selecting this option, the customer agrees to the transfer of personal data necessary for payment. As soon as payment has been received on HillVital Ltd's account, we will deliver the goods subject to the delivery terms indicated.

We ask buyers to pay the exact price and use the correct variable symbol.

All payments must be made in EUR

The invoice shall be delivered by the seller together with the goods.

 

DELIVERY TERMS

  • The Buyer acknowledges that the offer of goods on the Website does not represent the current stock in stock, but the range of goods offered to the Buyer through the Website.
  • The delivery time for the goods on offer is as follows:
  • if the goods are in the seller's stock, then they are dispatched within 24-48 hours of receipt of the order,
  • if the goods are on ORDER, the buyer will be informed of the exact delivery date within 2 working days of receipt of the order.
  • Delivery by courier is from 2 - 8 working days from dispatch of the goods. Delivery is made during working days.
  • The seller will inform the buyer of the delivery time and date of delivery when confirming the order by email or by phone, if not indicated directly on the product on the website. If the Buyer is not satisfied with the notified extended delivery time, the Buyer has the option to cancel the order in accordance with these Terms and Conditions.
  • In case of payment by bank transfer or payment by card or Paypal, the goods are sent to the buyer only after the money has been credited to the seller's bank account.

 

SHIPPING OF GOODS:

  • The sale and delivery of goods via the website is by default only within the European Union. The Seller shall arrange delivery of the goods in the manner specified when placing the order:
  • Packeta courier service - Delivery to address,
  • The place of collection is determined on the basis of the buyer's order. The delivery of the goods to the specified place shall be deemed to have been fulfilled.
  • The goods are adequately packed and secured. The Buyer is obliged to check the integrity of the consignment upon receipt of the goods. If the Buyer discovers any damage to the consignment, the Buyer shall inform the Seller immediately, but not later than 24 hours from the date of delivery of the consignment. The Buyer is obliged to write down the damage to the consignment in the courier service's receipt. Without this notation, no claims concerning damage to the consignment will be accepted at a later date.
  • In the case of delivery by carrier (courier), the goods are insured in full.
  • Together with the goods, the seller shall deliver to the buyer an invoice (tax document) - it serves as a delivery note, instruction manual and warranty card (if the type of goods requires it).
  • The Seller shall be liable for the goods only after they have been accepted by the Buyer. The goods shall be deemed to have been accepted by the Buyer from the time when the Buyer acknowledges receipt of the goods in writing.
  • The Seller shall not be liable for any delay in delivery of the ordered goods to the Buyer caused by the carrier. The carrier, with whom the goods are always insured, shall be fully liable for any damage to the shipment caused by the carrier. Such cases shall be settled by the Seller by delivery of new goods to the Buyer, irrespective of the settlement of the damage with the carrier. The Seller shall decide on the carrier who delivers the goods. The price for the transport is indicated separately on the purchase receipt and is part of the total value of the delivered goods.
  • The Seller shall not be liable for any non-delivery of the goods to the Buyer caused by the manufacturer or distributor due to any restriction, cancellation of distribution rights or other unforeseeable obstacles. In such event, the buyer shall be entitled to a full refund.
  • The Seller undertakes to notify the Buyer of the cost of delivery of oversized, fragile or heavy goods at the time of order confirmation.
  • The delivery charges are as follows:
  • Delivery by Packeta courier within 2-8 working days. Goods are packed in boxes or plastic packaging. The package will arrive to you within 2-8 working days from the order. If you choose this option, the shipping fee is 7€ incl. VAT. If the goods have not been delivered by courier within the agreed time and the buyer has no information about the status of delivery, he can contact our office where he will be provided with the required information. We are not responsible for the agreed times that the customer agrees with the driver who has his shipment. It may happen that, even after agreement with the driver, your parcel will not be delivered at the time you have agreed for various reasons and will be delivered by 6:00 pm.

 

PRIVACY POLICY

  • The operator of the online shop is HillVital s.r.o., Dlhé hony 5031/6, 058 01 Poprad, ID No.: 50739972, registered in the Commercial Register of the District Court of Prešov, Entry No. 25592/P, Section: Sro., Tax ID No.: 2120464874, VAT payer.
  • We fully respect the privacy of our customers, however, to process the order we need the necessary personal data, which will be used exclusively for sending the ordered goods and for communication with the customer. When registering and shopping it is necessary to provide the following information about the buyer:
  • first and last name, exact address including country (or address to be indicated on the invoice),
  • e-mail address (used to identify the buyer in the system and to communicate with the buyer),
  • optionally other addresses (if the buyer wishes to deliver the parcel to an address other than the billing address),
  • optionally a telephone number (for faster contact with the buyer),
  • if the buyer is a company/business, it is also necessary to indicate the business name, VAT number and VAT number.
  • The buyer is entitled to change their details and other settings at any time via email or by logging into their account on the website.
  • The operator of the online store hereby declares that it handles the personal data of its customers, obtained when creating a customer account or order, in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and the provisions of Act 18/2018 of 29 November 2017 on the protection of personal data and on amendments and additions to certain acts.  The above-mentioned law also implies the obligation not to disclose the obtained personal data to a third party. The exception is, in the case of delivery of goods by a transport service, the provision of the necessary data to an external carrier, for the purpose of delivery of the shipment and, therefore, the processing of the order. However, these data are always provided on a one-off basis for the processing of a specific order.
  • By submitting an order, the buyer grants the seller in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and according to the provisions of Act 18/2018 of 29 November 2017 on the protection of personal data and on the amendment and supplementation of certain acts.  consent to the processing of your personal data specified in the order for the purpose of order processing and delivery of goods, for a period of 3 years. The provision of personal data by the buyer is voluntary. The Buyer has the right to withdraw his/her consent in writing to the Seller's registered office address or by email specified in the contacts.

 

OTHER PROVISIONS

  • The Seller and the Buyer agree that they fully accept the electronic form of communication, in particular via electronic mail (e-mail) and the Internet network (www), as valid and binding for both parties.
  • Other relations not governed by these terms and conditions shall be governed by the relevant provisions of the Civil Code and the Commercial Code.

 

NOTICE OF THE BUYER'S RIGHTS WHEN PURCHASING VIA THE INTERNET

THE POSSIBILITY OF WITHDRAWING FROM THE CONTRACT

  • In accordance with the provisions of paragraph 1 of Article 7 of c. 102/2014 Coll. on consumer protection in doorstep and mail order sales, as amended, the consumer has the right to withdraw from the contract within 14 working days of receipt of the goods without giving any reason. If the consumer withdraws from the contract, he/she shall bear the costs of returning the goods to the seller pursuant to § 10(3), and if he/she withdraws from the distance contract, also the costs of returning the goods which, due to their nature, cannot be returned by post.
  • By withdrawing from the contract, the parties are obliged to return the services provided to each other. Where the consumer has already taken delivery of the goods ordered, he is obliged to return them in the original consumer packaging, provided that he has familiarised himself with the characteristics of the product.
  • The consumer is also obliged to indicate in the withdrawal the contact details and account number to which the amount of the ordered goods is to be paid by the seller, unless they agree to collect the money in person. The Seller undertakes to reimburse the amount paid without delay, immediately upon return of the ordered goods, but at the latest within 14 days. The cancellation form to be filled in can be found on the following form:

 

The withdrawal form to be filled in can be found at the following LINK.

  • If the returned goods are incomplete, damaged or visibly used beyond the ascertainment of the characteristics and functionality, the seller will claim from the buyer the costs and compensation for the damage caused within the framework of the applicable legislation, i.e. the consumer is only liable for the reduction in the value of the goods resulting from such treatment of the goods that is beyond the treatment necessary to ascertain the characteristics and functionality of the goods.
  • The consumer is not liable for the diminution in value of the goods if the seller has not fulfilled the obligation to inform the consumer of his right to withdraw from the contract.
  • If the consumer wishes to return the ordered goods but they are already damaged, used, partially worn out or in a condition that does not correspond to the condition in which they were sent by the seller, this is not a withdrawal from the contract. In such a case, the Seller may refuse to perform , or, in agreement with the Buyer, claim the damage so incurred, which the Seller is obliged to prove, from the amount paid by the consumer for the goods ordered or refuse to perform.

 

FINAL PROVISIONS

  • The Seller reserves the right to change these General Terms and Conditions. The obligation to give written notice of a change in these terms and conditions is fulfilled by placing it on the Seller's e-commerce website.
  • These general terms and conditions shall come into force against the Buyer upon conclusion of the contract of sale.
  • By sending the order, the Buyer confirms that he has read these General Terms and Conditions and agrees to them in their entirety.

 

LEGAL COPYRIGHT CLAUSE

  • All materials published on the HillVital s.r.o. website are protected by copyright law. The products and services mentioned on the website, information about them and their depiction may be protected by other rights of the persons concerned.The names and designations of products, services, firms and companies may be registered trademarks of their respective owners.
  • Any part of the company's website (especially descriptions and illustrations of the products sold, purchase descriptions and categorisation and parameters) may not be copied electronically or mechanically and made available to the public without the prior written permission of the copyright holder.