GDPR

Processing and protection of personal data


The operator of HillVital s.r.o., Dlhé hony 5031/6, 058 01 Poprad, ID No.: 50739972 declares that we process your personal data in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and in accordance with the provisions of Act No. 18/2018 of 29 November 2017 on the protection of personal data and on the amendment and supplementation of certain acts (hereinafter referred to as the "GDPR").


Protection of personal data


Your trust is important to us. We respect your control over your personal data and digital content and it is our priority to prevent any unauthorized access to it.


What personal information do we require from you?


The personal data you provide to us includes as mandatory data: contact information, payment information and optional data. You cannot purchase from us without providing the mandatory data. You voluntarily provide us with personal data where we ask for your consent, e.g. when registering, consenting to receive marketing information, reviews and more as per the scope above.,


How do we use your personal data?


For example, we need your information for the following purposes:


  • To create and manage your personal account (registration).
  • To process your orders, delivery of goods, returns, complaints.
  • To send you updates on the status of your order via sms or email.
  • Contact you in case of problems with the delivery of your ordered goods by email, sms or phone.
  • To answer your questions by email or phone.
  • Send you marketing information (newsletter)
  • To check your age due to shopping legislation.
  • We must process personal data that is not necessary for the proper provision of services or the fulfilment of any of our obligations under contract or generally applicable law, regardless of the consent given by you, for the period of time required by law.
  • The personal data will be deleted in accordance with the applicable legislation, k you do not consent to the extension of the processing period.

Information you share with us


In order to provide you with the best possible service and relevant content,, we collect information about how our website is used. This means that when you use our website, we find out what features are used most frequently. If you do not want to share this information with us, you can enable anonymous mode on your browser or set cookies. Read more in the Cookie Policy.


You can withdraw your consent to receive marketing information at any time by clicking on the "Unsubscribe Newsletter" link in the email sent to you, or by contacting us at the contact details provided in the shop (Contact Us section).


Newsletter - marketing email


The data provided in the process of ordering goods, especially the email address, can be used to send newsletters concerning and informing about advantageous offers on ordered and purchased goods. Pursuant to Article 7(3) GDPR, the consumer has the right to withdraw such consent at any time using the link that will be attached to this message. Withdrawal of consent does not impose any additional costs and expenses on the consumer.


Service providers


In order to be able to provide you with a quality service, we cannot exist without external providers. The data we collect may be disclosed to delivery companies or other providers of processing software and services. We never share, sell or exchange your data with third parties for the purpose of business.


Your rights


You have the right to request information about what personal data we hold about you (free of charge once a year). If this information is incorrect or incomplete, you can request that we correct or delete this information. We cannot remove your data unless we are prevented from doing so by legal data retention regulations, such as the Accountancy Act, or other valid reasons. You have the right to withdraw your consent to the processing of your personal data at any time (Art. 7(3) GDPR), the right to request access to your personal data (Art. 15 GDPR), the right to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), the right to restrict processing (Art. 18 GDPR), and to object to processing (Art. 21 GDPR), the right to the portability of the data to another controller (Art. 20 GDPR), the right to lodge a complaint with the Data Protection Authority if you believe that our company's processing of your personal data is in breach of the GDPR (Art. 77 GDPR).


Security


Security services help keep personal data safe from cyber attacks and curious people. Without security, there is no guarantee of privacy. Thanks to our dedication to cyber security, we can offer you truly secure digital services.